Shipping policy
Last updated: June 25, 2026
At calmblock, we are committed to delivering a smooth and reliable shopping experience. Below you will find important information regarding our shipping process and delivery timelines.
Shipping Locations
This Shipping Policy applies to orders shipped within Canada and USA
Order Processing & Delivery Times
Order Cutoff Time
Orders placed before 5:00 PM Pacific Time (PT), Monday through Friday, will begin processing the same business day.
Orders placed after 5:00 PM PT or on weekends and holidays will be processed on the next business day.
Order Handling Time
Orders are typically processed within 1–2 business days (Monday through Friday) before shipment.
Once processed, your order will be dispatched through one of our trusted shipping partners.
Transit Time
After shipment, delivery typically takes 6–8 business days (Monday through Friday).
Estimated Delivery Time
Most customers receive their orders within 7–10 business days from the date of purchase, depending on processing and carrier timelines.
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Carrier Services
We work with reputable shipping providers to ensure safe and reliable delivery within the Canada and USA, including:
- Purolator
- UPS
- FedEx
- Canada Post
- USPS
Carrier selection is determined at our discretion based on efficiency and availability.
Shipping Costs
Free Shipping
All orders shipped within Canada and USA qualify for Free Shipping, with no minimum purchase required.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You may use this tracking number to monitor your shipment’s progress via the carrier’s website or through our Order Tracking page.
Delivery Issues
If you experience delivery problems such as delays, missing packages, or damaged items, please contact us at info@calmblock.com promptly so we can assist you.
While we work closely with our shipping partners, calmblock is not responsible for delays caused by carriers, incorrect shipping information provided by the customer, or circumstances beyond our control.
Changes to the Shipping Policy
We may update our Shipping Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website, update the "last updated" date and provide notice as required by applicable law.
Questions?
For additional details, please visit our FAQ page or contact our customer support team.
Contact information:
Store name: calmblock
Address: 8860 Saint Albans Road, Richmond, BC, V6Y 2L4, Canada
Email: info@calmblock.com
Phone: +17782003591
Customer Service Hours: Monday - Friday 9:00 AM - 5:00 PM (Pacific Time)
We aim to get back to any inquiries within 1 business day.
Weekend inquiries will be answered on Monday.