FAQ
Welcome to the calmblock Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and ensure you have a smooth and enjoyable shopping experience. If you need further assistance, please don’t hesitate to contact us.
1. How long will it take to receive my order?
Our estimated delivery timelines are as follows:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated delivery time: 7–10 business days
For more information, please see our Shipping Policy.
2. Do you offer free shipping?
Yes! We provide free standard shipping on all orders within Canada and the United States. For full details, please check our Shipping Policy
3. Where is calmblock located?
Calmblock is a Canada-based brand operating out of Richmond, BC. We proudly offer a curated selection of products, with shipping currently available within Canada and USA
4. What if I receive a defective product?
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 31 days of receipt. For additional details, refer to our Return Policy
5. Can I cancel my order after placing it?
Yes, we allow cancellations within 24 hours of placing your order. Please contact us within this timeframe to cancel your order.
6. What is your return policy?
We offer a simple and hassle-free return process. For full information, please visit our Refund Policy.
7. When will I receive my refund after returning a product?
After we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
8. Do you offer guarantees on your products?
All purchases include a 31-day guarantee. For more information, refer to our Refund Policy.
9. How can I contact customer support?
You can reach our customer support team via our Contact Us page or by emailing: info@calmblock.com
10. Do you ship internationally?
Currently, we ship exclusively to Canada and USA
11. Do you have a physical store I can visit?
We are an online-only store, which allows us to offer competitive prices and a wide selection of products.
12. Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for assistance and details.
13. How does product exchange work?
For information about product exchanges, please see our Refund Policy.
14. How can I track my order?
Answer: You can track your order using the Track Order page on our website once your order has been shipped.
Contact Information
Store name: Calmblock
Address: 8860 Saint Albans Road, Richmond, BC, V6Y 2L4, Canada
Email: info@calmblock.com
Phone: +17782003591
Customer Service Hours: Monday - Friday 9:00 AM - 5:00 PM (Pacific Time)
We aim to get back to any inquiries within 1 business day.
Weekend inquiries will be answered on Monday.