Refund policy
Last updated: April 8, 2026
At calmblock, your satisfaction is our priority. However we understand that returns, refunds, and exchanges are part of life. Below is our policy for returns and refunds.
31-Day Return Window
You may request a return within 31 days of receiving your order.
To be eligible for a return, you must meet the following criteria:
- Items must are unused and in original condition
- Items must be in original packaging
- Proof of purchase is required
Restocking Fee: $0 - We do not charge restocking fees.
Non-Returnable Items
For safety and hygienic reasons, certain items may be ineligible for returns. Any product ineligible for return will be marked as "non-returnable" in its description.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If it is approved, the refund will be sent to the original payment method.
- Refunds typically take 7 business days to complete but may vary depending on the bank and/or payment provider.
Original shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges
We accept exchanges. If you would like to swap your product for a different size or color, please reach out to us and we will help you sort it out.
Lost & Damaged Packages
If your order arrives damaged, please email us within 31 days of delivery with your order number, a description of the issue, and clear photos of the damaged item and packaging. This allows us to quickly review the claim and arrange a resolution.
If your package appears to be lost in transit or has not arrived within the expected delivery window, please contact us so we can work with the shipping carrier to investigate.
If the item is determined to be lost, a full refund will be given to the customer through the original payment method.
Order Cancellation
Yes, we allow cancellations within 24 hours of placing your order. Please contact us within this timeframe to cancel your order.
How to Start a Return
To begin a return
- Please contact: info@calmblock.com and include your order number, name, and reason for return. Our support team will provide return instructions.
- Repackage the item in its original packaging including all accessories.
- Drop off the package at a nearby shipping carrier, and refer to the email instructions for details.
Changes to this policy
We reserve the right to update the Return and refund policy at any time. Changes will be reflected at the top of this page with a Last Updated date. It is recommended to occasionally review this policy. By continuing to use the website, users are effectively accepting the updated policy.
Additional Information
For more information please visit our FAQ section or contact customer service.
Contact information:
Store name: calmblock
Address: 8860 Saint Albans Road, Richmond, BC, V6Y 2L4, Canada
Email: info@calmblock.com
Phone: +16043524042
Customer Service Hours: Monday - Friday 9:00 AM - 5:00 PM (Pacific Time)
We aim to get back to any inquiries within 1 business day.
Weekend inquiries will be answered on Monday.